Terms and Conditions for Professional Gardening Services

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners De Beauvoir Town to residential and commercial customers. By making a booking, you agree to these terms in full. They are designed to create clarity around the service agreement, including scope of work, booking arrangements, charges, cancellation rules, liability limits, and the handling of green waste. If any part of these terms is unclear, the customer should raise the issue before confirming a booking so that both parties can proceed on an informed basis.

For the purposes of this document, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “customer” refer to the person or organisation requesting the work. These terms apply to all routine and one-off gardening services, including lawn care, hedge trimming, pruning, planting, clearance, seasonal maintenance, and related outdoor work. Any special arrangements must be agreed in writing before work begins.

We may amend these terms from time to time. The version in force at the time of your booking will normally apply to that booking, unless a later change is required by law. Where changes are material, we will aim to use reasonable efforts to notify customers in advance. Continued use of the service after an update has taken effect will be treated as acceptance of the revised terms.

1. Booking Process

All bookings are subject to availability and acceptance. A request for a quotation or site visit does not itself create a contract. The contract begins only once we confirm the booking, either verbally, by message, by email, or by another written method. We may ask for additional information about the property, access, parking, utilities, pets, waste disposal arrangements, or the condition of the garden before confirming a price or a date.

Where a quotation is based on photographs or information provided by the customer, it is assumed that the information is accurate and complete. If the actual site conditions differ significantly from the description provided, we may revise the quote, change the scheduled duration, or decline to proceed if the work cannot safely or reasonably be completed on the original terms. For larger or recurring projects, we may provide a service specification setting out the agreed tasks and frequency.

Customers must ensure that access is available on the agreed date and time. This includes arranging entry to the property, unlocking gates, securing pets, and informing us of any hazards or restrictions. If we are unable to access the site or carry out the service due to customer inaction or inaccurate information, we may charge a call-out fee or a cancellation fee, depending on the circumstances.

2. Service Scope and Customer Responsibilities

We will carry out the agreed gardening work with reasonable care and skill, using appropriate tools and materials for the job. However, the precise outcome of living plants, lawns, hedges, and soil conditions may be affected by weather, pests, disease, previous neglect, or other factors outside our control. The customer acknowledges that gardening is partly dependent on natural conditions and that results may vary from season to season.

It is the customer’s responsibility to provide safe working conditions. Before work starts, you should identify hazards such as broken glass, concealed structures, unstable surfaces, buried services, unsecured animals, or toxic substances. We may refuse to undertake any task that appears unsafe or that requires specialist treatment beyond the ordinary scope of a domestic or commercial gardening service. Where specialist contractors are needed, we can only proceed if separately agreed.

We may move light items such as pots, garden furniture, or ornaments if doing so is necessary to complete the service and if it can be done safely. Nonetheless, we are not responsible for pre-existing damage to such items unless the damage is caused by our negligence. Customers should also remove or secure valuables, fragile objects, and personal property before the team arrives.

3. Payments and Pricing

Unless otherwise agreed in writing, prices are quoted exclusive of VAT where applicable and are based on the information available at the time of quotation. Fixed prices apply only to the work expressly described in the quote or booking confirmation. Additional tasks, materials, extra labour, or extended site time may incur further charges, which will be notified before the extra work is carried out whenever reasonably practicable.

Payment terms may vary depending on the type and size of the job. For regular maintenance, payment may be due on completion of each visit or at another agreed interval. For larger projects, we may request a deposit in advance, with the balance due after completion or in stages. Accepted payment methods will be set out in the booking confirmation or invoice. Failure to pay on time may result in suspended services, recovery action, and reasonable costs of collection.

Invoices should be checked promptly upon receipt. If you dispute any part of an invoice, you must notify us without undue delay and provide the reasons for the dispute. Undisputed amounts must still be paid by the due date. We reserve the right to charge interest on late sums in accordance with applicable UK law, together with any reasonable administrative or recovery costs incurred in pursuing overdue payment.

4. Cancellations, Rescheduling, and Delays

If you wish to cancel or reschedule a booking, you should give notice as early as possible. The amount charged, if any, will depend on the timing of the cancellation and whether resources have already been allocated. Cancellations made with little notice may result in a fee to cover lost time, travel, and preparation costs. If a deposit has been paid, it may be retained in whole or in part to reflect genuine losses.

We may also need to reschedule due to severe weather, staff illness, equipment failure, access issues, or circumstances beyond our reasonable control. Where this happens, we will aim to offer a new appointment as soon as reasonably practicable. Although we always try to keep appointments, we cannot guarantee completion on a specific date where weather or safety conditions make work impractical. Delays caused by factors outside our control will not usually give rise to compensation.

If a customer repeatedly cancels, postpones, or fails to provide access, we may refuse further bookings or require advance payment before accepting a new appointment. Any decision of this kind will be made reasonably and with regard to the circumstances. The purpose of this clause is to protect schedule availability and to ensure fair treatment for all customers.

5. Liability and Limitations

We will take reasonable care in delivering the service, but our liability is limited to losses that are directly caused by our negligence or breach of contract and that were reasonably foreseeable at the time of booking. We do not accept responsibility for indirect, incidental, or consequential losses, including loss of business, loss of profit, or loss of enjoyment, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we damage property through proven negligence, our responsibility will ordinarily be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear, age, condition, and depreciation. The customer must notify us of any alleged damage as soon as reasonably possible.

We are not liable for pre-existing defects, hidden structural issues, subsurface services, or damage arising from inaccurate information supplied by the customer. Similarly, we do not accept liability for plant failure, lawn stress, or other natural outcomes that arise despite reasonable care being taken. If a claim is made, the customer must allow us a reasonable opportunity to inspect the alleged issue before any repair is carried out by a third party.

6. Waste Regulations and Green Waste

Garden waste and other materials removed during the service will be handled in accordance with applicable waste management rules. Where we agree to remove green waste, we may transport it to an authorised disposal or recycling facility. The customer must disclose whether any waste is contaminated, unusually heavy, or contains restricted items, as this may affect disposal arrangements and charges.

We do not accept responsibility for waste that is hazardous, clinical, asbestos-containing, chemically contaminated, or otherwise regulated unless this has been expressly agreed and lawfully handled through appropriate channels. The customer must not request that waste be disposed of in a manner that breaches environmental or local authority requirements. If the waste stream includes items outside the normal scope of gardening waste, we may refuse to remove them or charge additional fees for lawful handling.

Unless otherwise agreed, green waste collected during a standard service becomes the responsibility of the customer until it has been lawfully transferred or disposed of by us. Where waste is left on site for later collection, the customer is responsible for protecting it from theft, weather, or interference. We encourage customers to retain any relevant records where waste transfer notes or similar documentation are required by law.

7. Complaints, Force Majeure, and Termination

If you are dissatisfied with any aspect of the service, you should tell us promptly so that we can investigate and, where appropriate, put matters right. Complaints should be raised within a reasonable time after the issue occurs. We may ask for photographs, a description of the concern, and an opportunity to inspect the work before deciding what corrective action, if any, is suitable.

We are not responsible for failure or delay caused by events beyond our reasonable control, including extreme weather, strikes, transport disruption, power failure, illness, flooding, or supply chain interruptions. In such cases, performance of the affected obligations may be suspended for the duration of the event. If the disruption continues for a prolonged period, either party may have the right to end the relevant booking on reasonable notice.

We may terminate or pause services immediately if the customer behaves abusively, repeatedly breaches these terms, fails to pay undisputed sums, or creates an unsafe working environment. We may also refuse future work where continued attendance would not be reasonable. Any unpaid sums will remain due after termination, subject to any legitimate dispute or set-off allowed by law.

8. Governing Law

These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

For the avoidance of doubt, these terms are intended to work alongside any separate written quotation, invoice, or service specification. If there is a conflict between documents, the more specific written agreement relating to the particular job will take precedence to the extent of the inconsistency. No waiver of any term will be effective unless agreed in writing.

By confirming a booking with Gardeners De Beauvoir Town, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.