Gardeners De Beauvoir Town Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners De Beauvoir Town to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company or organisation that requests or receives services from Gardeners De Beauvoir Town.

Company means Gardeners De Beauvoir Town, the gardening service provider.

Services means all gardening, grounds maintenance, planting, lawn care, hedge trimming, garden clearance, and any related works carried out by the Company.

Contract means the agreement between the Customer and the Company comprising these Terms and Conditions together with any quotation, booking confirmation or agreed variation.

Visit means a scheduled attendance by the Company at the Customer’s property to provide Services.

2. Scope of Services

The Company provides gardening and grounds maintenance services, including but not limited to lawn mowing, weeding, pruning, hedge cutting, planting, garden tidy-ups, seasonal maintenance and garden waste handling in line with applicable regulations.

Specific tasks, frequency of Visits, and any special requirements will be set out in the quotation or booking confirmation. The Company reserves the right to decline or amend any request that is unsafe, impractical, or beyond the scope of its standard services.

3. Booking Process

3.1 Bookings may be made by the Customer through any contact channels advertised by the Company. A booking is not confirmed until the Company has provided a clear acceptance, which may be by written confirmation, message, or verbal agreement followed by a written record.

3.2 The Customer must provide accurate information regarding the property, access arrangements, size of garden, type of work required, and any relevant site conditions. If on arrival the circumstances differ materially from those described, the Company may revise the quotation, adjust the scope of work, or decline to carry out the Services.

3.3 For larger projects or ongoing maintenance programmes, the Company may provide a written quotation or service plan. Quotations are typically valid for a limited period, as stated on the quotation, after which prices may be revised.

3.4 The Company reserves the right to reschedule a Visit for reasons including adverse weather, staff sickness, equipment failure, traffic disruption, or other circumstances beyond its reasonable control. In such cases, the Company will aim to give the Customer as much notice as possible and offer an alternative date or time.

4. Access and Customer Responsibilities

4.1 The Customer must ensure that the Company has safe and reasonable access to the garden or external areas where Services are to be performed. This includes providing access through gates, side entrances or communal areas, as applicable.

4.2 The Customer is responsible for ensuring that all pets, children and third parties are kept away from the working area for the duration of the Visit, and that any hazards such as loose paving, exposed wiring or unstable structures are disclosed in advance.

4.3 Where parking restrictions apply, the Customer should make all reasonable efforts to provide or secure suitable parking for the Company’s vehicle. Any parking charges or penalties incurred as a direct result of insufficient information or arrangements may be charged to the Customer.

4.4 The Customer should inform the Company of any protected species, tree preservation orders, planning restrictions or landlord requirements that may affect the Services. The Company is not liable for any delay or inability to complete work arising from non-disclosure of such information.

5. Pricing and Quotations

5.1 Prices may be based on an hourly rate, a fixed price per Visit, or a project-based quotation, as explained to the Customer at the time of booking. All prices are quoted in pounds sterling unless otherwise specified.

5.2 Any estimate given prior to a site visit is indicative only. A final quotation may be issued after assessment of the garden and scope of work. If the Customer does not accept the revised quotation, no charges will apply for the unapproved work, but the Company is not obliged to proceed.

5.3 Where a project involves multiple stages, the Company may require staged payments as specified in the quotation or booking confirmation. Additional work requested by the Customer that is not included in the original quotation will be chargeable at the Company’s prevailing rates.

6. Payment Terms

6.1 Unless otherwise agreed in writing, payment for one-off Visits is due on completion of the Services for that Visit. For ongoing maintenance contracts, payment may be due after each Visit or monthly in arrears, as stated in the service agreement.

6.2 The Company accepts common UK payment methods, which will be communicated to the Customer during the booking or invoicing process. Cash payments, where accepted, should be made directly to a representative of the Company and a receipt requested.

6.3 Invoices are payable by the due date specified on the invoice. If no date is specified, payment is due within seven calendar days of the invoice date. The Company reserves the right to charge interest on overdue amounts at the statutory rate permissible in the UK until payment is received in full.

6.4 The Company may suspend or cancel further Visits or Services if payment is not received on time. Reinstatement of services is at the Company’s discretion and may require payment of outstanding balances in advance.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a Visit by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled start time is required to avoid a late cancellation charge.

7.2 If the Customer cancels a Visit with less than 24 hours notice, the Company reserves the right to charge a fee equal to up to 50 percent of the expected cost of that Visit, to cover lost time and scheduling costs.

7.3 If on arrival the Company is unable to gain access to the property, or the Visit cannot proceed due to circumstances within the Customer’s control, this may be treated as a late cancellation and charged accordingly.

7.4 The Company may cancel or postpone a Visit at any time if weather, site conditions or safety considerations make it impractical or unsafe to carry out the Services. In such cases, no cancellation fee will apply and a new Visit will be arranged where possible.

8. Garden Waste and Environmental Regulations

8.1 As part of the Services, the Company may generate garden waste such as grass clippings, branches, leaves and plant matter. The handling of this waste will be agreed with the Customer in advance.

8.2 Where practicable, the Company may use the Customer’s green waste bin, compost heap or designated area for disposal on site. If this option is chosen, responsibility for ongoing management of the waste remains with the Customer.

8.3 If the Customer requests removal of garden waste from the property, an additional charge may apply based on volume, weight and any applicable disposal fees. The Company will handle waste in accordance with relevant UK environmental and waste regulations.

8.4 The Company will not remove or handle hazardous or controlled waste, including but not limited to asbestos, certain chemicals, contaminated soil or materials requiring specialist treatment. If such materials are discovered, work may be paused and alternative arrangements will be discussed.

9. Quality of Work and Complaints

9.1 The Company aims to provide Services with reasonable skill and care, consistent with generally accepted standards in the gardening industry.

9.2 The Customer should inspect the work at the end of each Visit where possible. If the Customer is not satisfied with any aspect of the Services, they should raise the issue promptly so that the Company has the opportunity to investigate and, where appropriate, remedy the situation.

9.3 Complaints relating to a specific Visit should be made within seven days of that Visit. The Company will review the complaint and may, at its discretion, offer a remedial Visit, partial refund, or other resolution. This does not affect the Customer’s statutory rights.

10. Liability and Insurance

10.1 The Company holds appropriate public liability insurance for the type of work carried out. Details of current cover can be provided on request.

10.2 While reasonable care is taken to protect existing plants, lawns, structures and fixtures, the Customer acknowledges that gardening work may involve the risk of minor damage or disturbance, particularly where gardens are overgrown or poorly maintained. The Company will not be liable for normal wear and tear or for pre-existing defects.

10.3 The Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Visit or project during which the event giving rise to the claim occurred, except where liability cannot lawfully be limited.

10.4 The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of the Services.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

11. Customer Property and Belongings

11.1 The Customer should remove or protect any outdoor furniture, ornaments, equipment, or personal items that may be affected by the work. The Company will take reasonable care but is not responsible for damage to movable items left in the working area.

11.2 The Customer must inform the Company of any hidden or underground services such as irrigation systems, cables or pipes that may be affected by digging, edging or planting. The Company is not liable for damage to such installations where it has not been made aware of their presence or location.

12. Health and Safety

12.1 The Company will carry out Services in a manner consistent with applicable health and safety regulations. The Customer agrees not to request or insist on any work that would breach such regulations or place staff at unreasonable risk.

12.2 The Company may refuse to use certain equipment or chemicals provided by the Customer if they do not meet safety standards or are unsuitable for the task.

13. Variations to the Contract

13.1 Any changes to the agreed scope of work, Visit schedule, or pricing should be confirmed between the Customer and the Company before the changes take effect. This may be done verbally and followed up in writing where appropriate.

13.2 The Company reserves the right to update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless a later version is expressly agreed with the Customer.

14. Termination of Ongoing Services

14.1 For ongoing maintenance arrangements with regular Visits, either party may terminate the arrangement by giving reasonable notice, typically not less than 14 days, unless a different notice period has been agreed in writing.

14.2 The Company may terminate the Contract immediately if the Customer repeatedly fails to provide access, does not pay invoices when due, behaves abusively toward staff, or otherwise materially breaches these Terms and Conditions.

14.3 On termination, the Customer remains liable for payment for all Services provided up to the termination date, including any agreed work in progress that has already been carried out.

15. Data Protection and Privacy

15.1 The Company will collect and use personal information provided by the Customer for the purposes of managing bookings, providing Services, issuing invoices, and handling enquiries or complaints.

15.2 The Company will take reasonable steps to keep Customer information secure and will not sell personal data to third parties. Information may be shared with insurers, accountants, or professional advisers where necessary and lawful.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that consumers ordinarily resident in Scotland or Northern Ireland may also bring proceedings in their local courts if permitted by applicable law.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions form the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings, except where expressly incorporated into the Contract.

By confirming a booking or allowing work to commence, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.